Emtec, Inc.

Solutions/Application Architect - BMC-Remedy ITSM

Job Location CA-ON-Ottawa
Job ID

Company Overview

Emtec is a Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 1000 consultants provide best in class services to our clients to realize their digital transformation journey. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver digital solutions to our clients leveraging Oracle, Salesforce, Microsoft, Java and Open Source technologies with a focus on Mobility, Cloud, Security, Analytics, Data Engineering and Intelligent Automation. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.


At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate, continue to grow and have fun while doing it. You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.

Position Description

The Remedy ITSM Solutions Architect must have a wide range of knowledge with the BMC ITSM Suite of applications.  Emtec is placing an emphasis on quality soft skills, particularly around communication and generating a sense of confidence with new or existing clients.  This is a long-term opportunity and we will consider candidates interested in either FTE or contracting (contract will be minimum 1 year).


Emtec has a collaborative environment and you are encouraged to work with your colleagues to share your knowledge and learn from others, as well as leverage each other’s expertise when needed.


Project responsibilities may include, but are not limited to:

  • Identify the policies and requirements that drive out a particular solution architecture;
  • Develop solution architectures, frameworks and strategies to meet the business and nonfunctional requirements;
  • Provide expert guidance and advice regarding the Enterprise ITSM Tool features & administration in support of the definition and implementation of business solutions;
  • Work with architecture governance bodies to review work products ensuring standards are met;
  • Select an architectural approach that is consistent with the customer’s architectural standards and development practices that maximizes use of the customer’s existing technology standards;
  • Analyze and evaluate alternative business solutions to meet business problems, propose and seek approval for use of new technologies when existing technology standards do not support requirements ;
  • Ensure the effective integration of all aspects of the business solutions;
  • Ensure the business solution meets functional and nonfunctional security requirements;
  • Conduct workshops with stakeholders to ensure alignment and consensus, on the solution architecture;
  • Monitor industry trends and client policies and directives to ensure that business solutions fit with government (if needed) and industry directions for ITSM technology;
  • Monitor applicable software vendor roadmaps and plans to ensure that the proposed solution architecture is robust to vendor driven change;
  • Provide leadership and guidance to technical leads and subject matter experts;
  • Analyze functional and nonfunctional requirements to identify information procedures and data flows within the business solution;
  • Define application tiers. frameworks, component types and interfaces, as necessary to design, communicate and develop a business solution;
  • Evaluate existing procedures and methods, identify/document existing structured and unstructured information repository interfaces/content, identify/document existing application interfaces/sub-systems, identify/document existing integration between architectural components;
  • Define and document interfaces of manual to automated operations within application sub-systems, to external systems and between new and existing systems;
  • Provide advice and guidance to developers and other stakeholders who are responsible for implementing the business solution; and
  • Identify and document system specific standards relating to programming, documentation and testing, program libraries, data dictionaries, naming conventions etc.

Must Have Skills:

  • Ability/willingness to work onsite at clients in Ottawa, ON Canada
  • Valid Government of Canada Secret clearance or Reliability clearance plus 10 years residential history in Canada 
  • University degree or College diploma
  • 5+ years of experience architecting BMC ITSM on premise solutions 
  • Proven functional / technical skills working on a variety full life-cycle Remedy / ITSM projects
  • Understanding of BMC's technology including but not limited to:
    • BMC Remedy ITSM applications, administration, and development
    • BMC Remedy AR System Server administration, development, and tuning
    • Integrating multiple BMC products together in an enterprise architecture
    • Helix

Preferred Skills:

  • ITIL v4 or ITIL mastery highly desirable


Professional Skills:

  • Strong ability to manage client relationships
  • Excellent problem solving skills, creativity, and insight with the ability to dissolve crisis situations with clients
  • Strong interpersonal, presentation and communication skills
    • Comfortable in front of a technical or managerial audience
    • Ability to lead a workshop or small scale training course
  • Excellent written communication ability
    • Creation of quality presentations, white papers, etc
    • Writing the technical grids for proposal responses
  • Strong analytical and overall technical skills

Emtec is an equal opportunity employer


Canadian citizens with a valid federal government Security Clearance required, as this position supports Government Work





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