Emtec, Inc.

Desktop Support Technician

Job Location US-NJ-Whippany
Job ID

Company Overview

Emtec is a Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 1000 consultants provide best in class services to our clients to realize their digital transformation journey. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver digital solutions to our clients leveraging Oracle, Salesforce, Microsoft, Java and Open Source technologies with a focus on Mobility, Cloud, Security, Analytics, Data Engineering and Intelligent Automation. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.


At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate, continue to grow and have fun while doing it. You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.

Position Description

The Desktop Technician will provide ongoing onsite support to our client in Whippany, NJ over the next 4 months on a full-time contract basis with potential for extension and/or conversion to a full-time employment role.  The successful candidate must be able to adjust to varying schedules, which includes working weekends, mid-day to late evening shifts, or early morning mornings to early afternoon shifts.


Responsibilities will include but are not limited to the following:

  • Monitor and maintain the WCS/WMS (warehouse control system) and (warehouse management system)
  • Track the status of orders being processed
  • Through Kisoft, and Fireworx (PKMS) track the position of products and sku’s as they move thru the warehouse
  • Using the WCS/WMS and Kisoft and Fireworx (PKMS)  
  • Handle various events that are reported by the KNAPP general overview system
  • Troubleshoot Windows 10 and Office 365 issues
  • Maintain and troubleshoot PC workstations, gift card printers, and hand-held barcode readers
  • Configure wireless silex boxes and hand-held RF scanners
  • Maintain Zebra label printers

Must Have Skills:

  • 3-5 years of experience with the following:
    • PC and laptop hardware knowledge
    • Windows 10 troubleshooting and problem remediation knowledge
    • O365 troubleshooting and problem remediation knowledge
    • Deskside support experience

Preferred Skills:

  • Mechanically inclined, with previous laser printer repair experience
  • Hand scanner experience
  • Zebra label printer experience
  • Certifications such as CompTIA
  • Knowledge of warehouse control and management systems

Professional Skills:

  • Excellent communication
  • Be professional in front of the client always
  • Be a self-starter
  • The ability to work with minimum supervision

Emtec is an Equal Opportunity Employer


US citizens and those authorized to work in the US are encouraged to apply





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