Emtec, Inc.

BMC-ITSM Consultant

Job Location IN-MH-Pune
Job ID

Company Overview

Emtec is Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 800 consultants provide best in class services to our clients within the Healthcare & Life Sciences, Utilities, Business Services, Banking, Insurance & Financial Services, Education and Manufacturing sectors. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver solutions to our clients leveraging Oracle, Salesforce, and Microsoftwith a focus on Mobility, Cloud and Analytics. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.


At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate and continue to grow and have fun while doing it.  You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.

Position Description

The BMC-ITSM Consultant must have a wide range of knowledge with the installation, configuration, customization, implementation and maintenance of BMC ITSM Suite of applications.  Emtec is placing an emphasis on quality soft skills particularly communication, work ethic and ability collaborate well other colleagues as well as take ownership of work product and deliver quality results.


Other responsibilities include, but are not limited to:

  • Responsible for participating in small teams comprised of Emtec and customer resources to deliver required outcomes
  • Build/code screens following specifications provided
  • Must be familiar with other IT network management technologies and have an operational knowledge of IT data center functions
  • Ability to take direction and work independently in achieving stated objectives
  • Possess and demonstrate an understanding of enterprise scale integrated applications from a process/business perspective
  • Create/build reports as needed
  • Knowledge transfer and/or potentially training team members 

Must Have Skills:


  • University degree or College diploma
  • 5+ years of experience working with BMC Remedy AR System, ITSM and Atrium CMDB
  • Hands on project experience with BMC Helix, Digital Workplace (DWP) and Smart IT
  • Experience creating reports within Remedy
  • Proven development skills and integrating products with the AR System suite

Preferred Skills:


  • 2+ yrs BMC Atrium Orchestrator
  • ITIL v3 or ITIL mastery highly desirable

Professional Skills:


  • Ability to take ownership of a project and consistently deliver a quality product
  • Excellent problem solving skills, creativity, and insight 
  • Strong interpersonal, presentation and English communication skills
  • Excellent written communication ability in English
    • Creation of quality presentations, white papers, etc
  • Strong analytical and overall technical skills

Emtec is an equal opportunity employer



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