Emtec, Inc.

Desktop Support Engineer

Job Location US-TX-El Paso
Job ID

Company Overview

Emtec is a Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 800 consultants provide best in class services to our clients to realize their digital transformation journey. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver digital solutions to our clients leveraging Oracle, Salesforce, Microsoft, Java and Open Source technologies with a focus on Mobility, Cloud, Security, Analytics, Data Engineering and Intelligent Automation. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.


At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate, continue to grow and have fun while doing it. You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.


Position Description

We are looking to hire a skilled Desktop Support Engineer to assist our client with computer hardware and software issues. You will be required to work on-site in El Paso, TX and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.


To ensure success as a Desktop Support Engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast and effective support for clients experiencing basic hardware and software issues.


For this position your shifts will be 4 days on and 4 days off and you must be able to accommodate either a day (7 am-7 pm) or night (7 pm-7 am) schedule.


Responsibilities include but may not be limited to:

  • Daily work instructions will be provided by onsite Client staff

  • Work with existing ticketing system if available

  • Troubleshoot issues with Windows 10

  • Troubleshoot various applications

  • Network troubleshooting and problem remediation for end user connectivity

  • Port Patching as required

  • Printer software and/or hardware troubleshooting

  • Troubleshoot laptop/desktop hardware

  • Rack and Stack networking equipment as needed

  • New equipment setup as required for end users

  • Completing job reports and time reports as required

Must Have Skills:

  • Bachelor’s degree in Computer Science or Information Technology or equivalent work experience
  • 2+ years proven work experience as a Desktop Support Engineer or Support Technician
  • Strong knowledge of computer hardware systems, chipsets, memory modules, and peripherals
  • Knowledge of popular operating systems, software applications, and some networking, in particular Windows 10, Dell laptops and Ubiquiti UNiFi
  • Ability to solve complex hardware and software issues
  • Some cabling experience required
  • Ability to work shifts


Preferred Skills:

  • Previous experience supporting IP phone systems
  • Bilingual (English/Spanish) an asset


Professional Skills:

  • Solid written, verbal, and presentation communication skills
  • Strong team and individual player
  • Maintains composure during all types of situations and is collaborative by nature
  • High standards of professionalism, consistently producing high quality results
  • Self-sufficient, independent requiring very little supervision or intervention
  • Demonstrate flexibility and openness to bring creative solutions to address issues


Emtec is an Equal Opportunity Employer


US citizens and those authorized to work in the US are encouraged to apply




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