Emtec, Inc.

Integration Specialist - BMC-Remedy ITSM

Job Location CA-ON-Ottawa
Job ID
2019-5800

Company Overview

Emtec is a Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 800 consultants provide best in class services to our clients to realize their digital transformation journey. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver digital solutions to our clients leveraging Oracle, Salesforce, Microsoft, Java and Open Source technologies with a focus on Mobility, Cloud, Security, Analytics, Data Engineering and Intelligent Automation. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.

 

At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate, continue to grow and have fun while doing it. You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.

Position Description

The Integration Consultant must have a wide range of knowledge with the BMC-Remedy ITSM Suite of applications.  Emtec is placing an emphasis on quality soft skills, particularly around communication and generating a sense of confidence with new or existing clients.

 

Emtec has a collaborative environment and you are encouraged to work with your colleagues to share your knowledge and learn from others, as well as leverage each other’s expertise when needed.

 

Other responsibilities include, but are not limited to:

  • Develop data integration objects and data processing flow using current tools and software;
  • Act as the technical lead for initiatives that involve data translation or integration development;
  • Resolve highly complex technical data communication and transformation issues;
  • Design, test and implement data translation objects (maps);
  • Troubleshoot technical issues related to data transformation and flow;
  • Analyze customer system and data specifications and provide gap analysis; and
  • Create documentation for future reference, training and support purposes.

Must Have Skills:

 

  • 5+ years of experience working with BMC Remedy AR System, ITSM Suite
  • Proven functional skills working on a variety full life-cycle Remedy / ITSM projects
  • Understanding of BMC's technology including but not limited to:
    • BMC Remedy ITSM applications, administration, and development
    • BMC Remedy AR System Server administration, development, and tuning
    • Integrating multiple BMC products together in an enterprise architecture
  • University degree or College diploma
  • Ability/willingness to work onsite at clients in Ottawa, ON Canada
  • Valid Government of Canada Secret clearance 

Preferred Skills:

 

  • ITIL v3 or ITIL mastery highly desirable

Professional Skills:

  • Strong ability to manage client relationships
  • Excellent problem solving skills, creativity, and insight with the ability to dissolve crisis situations with clients
  • Strong interpersonal, presentation and communication skills
    • Comfortable in front of a technical or managerial audience
    • Ability to lead a workshop or small scale training course
  • Excellent written communication ability
    • Creation of quality presentations, white papers, etc
    • Writing the technical grids for proposal responses
  • Strong analytical and overall technical skills

Emtec is an equal opportunity employer

 

 

Canadian citizens with the ability to get Security Clearance required, as this position supports Government Work

 

 

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