Emtec, Inc.

  • BMC Remedy ITSM Developer

    Job Location CA-ON-Toronto | CA-ON-Ottawa
    Job ID
    2018-5299
  • Company Overview

    Emtec is Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 700 consultants provide best in class services to our clients within the Healthcare & Life Sciences, Utilities, Business Services, Banking, Insurance & Financial Services, Education and Manufacturing sectors. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver solutions to our clients leveraging Oracle, Salesforce, Microsoft and Infor with a focus on Mobility, Cloud and Analytics. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.

     

    At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate and continue to grow and have fun while doing it.  You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.

    Position Description

    The BMC Remedy ITSM (IT Service Management) Developer must have a wide range of knowledge including installation, configuration, customization, implementation, and maintenance of the BMC ITSM Suite of applications to help with client migrations of ITSM tools.

     

    Must Have Skills:

    • 8+ years' experience as a software developer with experience in application development or systems integration
    • 5+ years as a developer using BMC Remedy ARS v8.x or higher and related tools, to deliver ITSM solutions to enterprise clients
    • ITIL certified or 5+ years of project experience involved with the deployment of ITIL-based ITSM tools, and processes
    • 3+ years of implementation experience with BMC Remedy v8.x ITSM deployment and experience with v9.x, involving 2 or more of the following technologies
      • V8.x or 9.x Change, Incident, Problem and Knowledge Management
      • ITSM Reporting using BMC Analytics
      • Service Request Management, and development of customized SRM forms, within the v8.x or 9.x ITSM platform
      • Custom integrations using v8.x or v9.x Remedy ITSM platform

    Preferred Skills:

    • BMC Automation technologies (e.g. BSA, BNA, BDA, BMA, CLM)
    • Performance, Capacity and Availability Management, using BPPM 9.x or greater
    • Experience with BMC Atrium Integrator or Atrium Orchestrator products

    Professional Skills:

    • Strong ability to manage client relationships
    • Excellent problem solving skills, creativity, and insight with the ability to dissolve crisis situations with clients
    • Strong interpersonal, presentation and communication skills
      • Comfortable in front of a technical or managerial audience
      • Ability to lead a workshop or small scale training course
    • Excellent written communication ability
      • Creation of quality presentations, white papers, etc
      • Writing the technical grids for proposal responses
    • Strong analytical and technical skills

    Emtec is an equal opportunity employer

     

    Canadian citizens and those authorized to work in Canada are encouraged to apply

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