Emtec, Inc.

  • QA Business Analyst - ITIL

    Job Location US-GA-Suwanee
    Job ID
  • Company Overview

    Emtec is Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 700 consultants provide best in class services to our clients within the Healthcare & Life Sciences, Utilities, Business Services, Banking, Insurance & Financial Services, Education and Manufacturing sectors. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver solutions to our clients leveraging Oracle, Salesforce, Microsoft and Infor with a focus on Mobility, Cloud and Analytics. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.


    At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate and continue to grow and have fun while doing it.  You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.

    Position Description

    We are seeking a highly-motivated Business Analyst with strong work ethics and a natural problem-solver with advanced communication and interpersonal skills. This person should have a positive 'can do' attitude. High standards of quality, performance and reliability are required.


    Responsibilities include:

    • mapping ITIL quality assurance policies and procedures
    • interpreting and implementing quality assurance standards
    • evaluating adequacy of quality assurance standards
    • evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
    • leading ongoing reviews of business processes and developing optimization strategies
    • staying up-to-date on the latest process and IT advancements to automate and modernize systems
    • conducting meetings and presentations to share ideas and findings
    • performing requirements analysis
    • devising sampling procedures and directions for recording and reporting quality data plan
    • conducting and monitoring testing and inspection of materials and products to ensure finished product quality
    • documenting internal audits and other quality assurance activities
    • collecting and compiling statistical quality data
    • analyzing data to identify areas for improvement in the quality system
    • developing, recommending and monitoring corrective and preventive actions
    • preparing reports to communicate outcomes of quality activities
    • identifying training needs and organizing training interventions to meet quality standards
    • monitoring risk management activities
    • assuring ongoing compliance with quality and industry recommendations

    Must Have Skills:

    • 3+ years of Business Analysis experience that includes:
      • quality inspection, auditing and testing experience
      • experience with implementation of Corrective Action Preventive Action (CAPA)
      • strong computer skills including Microsoft Office, QA applications and databases
      • knowledge of tools, concepts and methodologies of QA
      • implementing ITIL processes / standards in an enterprise environment

    Preferred Skills:

    • Bachelors degree
    • ITIL certification

    Professional Skills:

    • Excellent written and verbal communication skills
    • Superb attention to detail skills
    • Ability to work with Executives
    • Strong presentation skills

    Emtec, Inc. is an Equal opportunity Employer


    US citizens and those authorized to work in the US are encouraged to apply



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