Emtec, Inc.

  • ServiceNow Admin/Developer

    Job Location US-IL-Chicago
    Job ID
  • Company Overview

    Emtec is Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 700 consultants provide best in class services to our clients within the Healthcare & Life Sciences, Utilities, Business Services, Banking, Insurance & Financial Services, Education and Manufacturing sectors. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver solutions to our clients leveraging Oracle, Salesforce, Microsoft and Infor with a focus on Mobility, Cloud and Analytics. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.


    At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate and continue to grow and have fun while doing it.  You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.

    Position Description

    Emtec is seeking a ServiceNow Admin/Developer with strong verbal and written communication skills to consult with our clients and assist with their ServiceNow implementations.  The primary responsibility of the ServiceNow Administrator is for the day-to-day administration, configuration and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules.  The ServiceNow Admin/Developer reports directly to the Manager, ServiceNow Architecture and will work alongside the ServiceNow Team based in Chicago, IL.



    • Perform day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, PPM, CSM, ITOM, and GRC modules
    • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing
    • Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow
    • Communicate ServiceNow process, operations and capability information to all levels of management and the business
    • Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities, including Orchestration
    • Coordinate integration with on and off-site systems utilizing resources from other technical teams
    • Work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets
    • Create ServiceNow reports, dashboards & homepages
    • Utilize Performance Analytics to collect historical data
    • Coordinate application and platform upgrades across multiple instances
    • Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, staff, and other employees so that issues are well understood as they are resolved
    • Create custom ServiceNow widgets using Angular and Javascript to display data to the business

    Must Have Skills:


    • 6+ months’ experience as a ServiceNow Administrator or ServiceNow Developer, configuring core Service Now ITSM, ITOM, CSM, and PPM applications

    • Bachelor’s degree in Computer Science, Information Services or related field

    • ServiceNow System Administration certification and/or ServiceNow Application Development certification

    • Exposure to ITIL v3, specifically in the area of incident, problem & change

    • Scripting/Reporting experience is highly recommended eg: Javascript, Angular, Jelly, HTML

    • Experience with migrating code from lower environments up to production

    Preferred Skills:


    • ITIL v.3 Foundations certification 
    • Consulting experience is a plus

    Professional Skills:


    • Self-motivated
    • Excellent communication skills
    • Willing to learn new technologies
    • Able to follow direction
    • Able to work in a team
    • Strong analytical skills for problem solving
    • The ability to multi-task between and among projects


    Emtec is an Equal Opportunity Employer


    US citizens and those authorized to work in the US are encouraged to apply


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