Emtec, Inc.

Help Desk Support

Job ID

Company Overview

Emtec is Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 700 consultants provide best in class services to our clients within the Healthcare & Life Sciences, Utilities, Business Services, Banking, Insurance & Financial Services, Education and Manufacturing sectors. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver solutions to our clients leveraging Oracle, Salesforce, Microsoft and Infor with a focus on Mobility, Cloud and Analytics. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.


At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate and continue to grow and have fun while doing it.  You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.

Position Description

Emtec is seeking a Help Desk Support person to join within a few weeks in the Jacksonville area. This is a junior level position that requires as little as 6 months’ experience.


Responsibilities to include but not limited:


  • Responds, evaluates, prioritizes, researches and if necessary, coordinate with other Technology Services areas to resolve problems and assist users with incidents and requests
  • Evaluates, assembles, installs, maintain and repairs hardware components with a corporate enterprises network
  • Perform new hardware and software installation and user moves
  • Perform basis diagnostic testing
  • Logs and tracks issues and provides input to technical policies and procedures to resolve recurring hardware and software problems
  • Assists in disaster recovery testing
  • Participate in ongoing train to continuously upgrade technical knowledge and skills
  • Performs other job-related work as assigned

Must Have Skills:


  • 6+ month’s experience in a Help Desk environment to include:
    • Installing, configuring, and troubleshooting software, hardware, networking and peripheral equipment
    • Performing routine tasks such as system refreshes and data restores
    • Managing device drives problems
    • Setting up security
    • Debugging application installations
    • Researching for notes and system documentation
    • Testing software or hardware related to enhancing, upgrading or new installations
    • Planning, constructing or altering programs to support performance tracking

Preferred Skills:


  • Common operating systems and business applications
  • Backup and restoration procedures
  • Networked/distributed computing environments
  • Operating system commands and utilities

Emtec is an Equal Opportunity Employer


US citizens and those authorized to work in the US are encouraged to apply



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