Emtec, Inc.

BMC ITSM Consultant - Architect

CA-ON-Toronto | CA-ON-Ottawa
Job ID
2017-4730

Company Overview

Emtec is a Global consulting company that provides technology-empowered business solutions for world-class organizations. Our Global Workforce of over 700 consultants provide best in class services to our clients within the Healthcare & Life Sciences, Utilities, Business Services, Banking, Insurance & Financial Services, Education and Manufacturing sectors. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver solutions to our clients leveraging Oracle, Salesforce, Microsoft and Infor with a focus on Mobility, Cloud and Analytics. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.

 

At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate and continue to grow and have fun while doing it. You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.

Position Description

The BMC-ITSM (IT Service Management) Consultant must have architect level experience with the installation, configuration, customization, implementation, and maintenance of the BMC-ITSM Suite of applications.   Knowledge of supplemental products such as Analytics or ADDM is considered beneficial.  Emtec is placing an emphasis on quality soft skills, particularly around presales and generating a sense of confidence with new or existing clients.

 

Other responsibilities include, but are not limited to:

  • Responsible for leading and/or participating in small teams comprised of Emtec and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
  • Lead a project team if necessary
  • Implement, customize, and configure BMC products and third-party applications as part of a comprehensive solution.
  • Must be familiar with other IT network management technologies and have an operational knowledge of IT data center functions.
  • Ability to take direction and work independently in achieving stated objectives.
  • Possess and demonstrate an understanding of enterprise scale integrated applications from a process/business perspective

Must Have Skills:

  • University degree or College diploma
  • 5+ yrs BMC Remedy AR System & ITSM architecture
  • Proven skill in integrating products with the AR System suite
  • Solid understanding of the Service Management market
  • Understanding of BMC's technology including but not limited to:
    • BMC Remedy ITSM applications, administration, and development
    • BMC Remedy AR System Server administration, development, and tuning
    • Integrating multiple BMC products together in an enterprise architecture
    • First hand project knowledge of highly available BMC implementations

Preferred Skills:

  • 2+ yrs BMC Analytics
  • 2+ yrs of experience with ADDM
  • ITIL v3 highly desirable
  • ITIL mastery desirable
  • 3+ yrs CMDB Reconciliation and integrations of products into the CMDB

Professional Skills:

  • Strong ability to manage client relationships
  • Excellent problem-solving skills, creativity, and insight with the ability to dissolve crisis situations with clients
  • Strong interpersonal, presentation and communication skills
    • Comfortable in front of a technical or managerial audience
    • Ability to lead a workshop or small scale training course
  • Excellent written communication ability
    • Creation of quality presentations, white papers, etc
    • Writing the technical grids for proposal responses

Emtec is an equal opportunity employer

 

Canadian citizens and those authorized to work in Canada are encouraged to apply

 

 

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